Warranty Information On Shoes

Footwear Warranty
Trutuff Safety Shoes Warranty

TRUTUFF® warrants all footwear to be free of defects in material or workmanship for a period of thirty (30) days from the original date of purchase, when purchased from the website. The footwear warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.  If a TruTuff product is found to be defective after inspection by a warranty technician, TruTuff will repair or replace the product with an existing comparable model at the technician’s discretion. TruTuff is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

Limited Warranty Policy Limitations

Warranty policy is subject to the following limitations: 

  • All warranty claims must be accompanied by the original purchase receipt from the website.
  • All warranty claims returned must have prior return authorization by calling the customer care and getting an Return Number.
  • Repaired or replaced products are covered for the remainder of the original warranty.
  • Trutuff Shoes have distinct marking and these marking should be present in the shoes for any warranty claims.
  • Warranty will be considered from the date of billing, irrespective of delivery period and or replacements.

How to process a warranty claim

Call / E-mail the Customer Care department and send pictures videos of the fault in the Shoes. After that ascertain Return number and send the product to the address obtained during the return number.  

  • TruTuff Shoes warranty issues email support@trutuff.shoes
  • Emailing: please include pictures of the item, picture of the proof of purchase, warranty description, customer address and phone number.

 After contacting the customer care

  • Ship your warranty promptly!
  • Include a copy of the original bill.
  • Trutuff Shoes is not liable for any items lost in transit. Additionally, customers are responsible for all tracking information on return shipments.
  • Ship to:
    TruTuff Shoes
    Lalalajpat Rai Road
    Siliguri, West Bengal