SHIPPING & DELIVERY.
Fast, reliable and secure delivery across India. We dispatch within 24–48 hours and deliver to over 27,000 pin codes. We deliver safety. We deliver trust.
From Click to Your Doorstep
Orders placed on trutuff.shoes are processed within 24–48 hours on working days (Monday to Saturday, excluding public holidays).
- —Orders placed before 2PM on a working day are typically processed the same day
- —Orders placed after 5PM, on Sundays, or on public holidays are processed the next working day
- —You will receive an order confirmation email immediately and a dispatch notification with tracking link once the order ships
Standard delivery takes 2–7 working days from dispatch depending on your location.
- —Metro cities (Delhi, Mumbai, Bangalore, Kolkata, Hyderabad, Chennai): 2–4 working days
- —Tier 2 / Tier 3 cities: 5–7 working days
- —Remote and hilly areas: 8–10 working days or slightly longer
- —Delivery timelines are estimates and not guaranteed. Delays may occur during peak seasons, festivals, or due to weather.
- —Free shipping on all prepaid orders above ₹999
- —COD (Cash on Delivery) orders carry a nominal handling charge shown clearly at checkout
- —Shipping charges for below-threshold orders are calculated at checkout based on your pin code
- —There are no hidden charges — what you see at checkout is exactly what you pay
Once your order is dispatched, you will receive a tracking link via SMS and email with your AWB (airway bill) number.
- —Use the tracking link to follow your package in real time on the courier's website
- —Visit our Track Order page for direct tracking
- —If you haven't received a tracking link within 48 hours of placing your order, contact us at support@trutuff.shoes or WhatsApp 9734063366
We deliver to over 27,000 pin codes across India, including remote, hilly, and North East locations.
- —Delivery to remote areas may take a few additional working days beyond our standard estimate
- —In rare cases where a pin code is unserviceable by our courier partners, we will notify you promptly and issue a full refund
- —We do not charge extra for delivery to remote areas on prepaid orders above ₹999
We work with trusted, reliable courier partners to ensure safe and timely delivery of your industrial safety footwear:
- —India Post
- —Delhivery
- —Xpressbees
- —Ekart Logistics
- —Bluedart
The courier assigned to your order depends on your pin code and the best available serviceability. You cannot choose your preferred courier at checkout.
We take packaging seriously — every pair of TruTuff safety shoes is packed in double-layered protective boxes. In the unlikely event that your package arrives damaged:
- —If the package is visibly damaged at delivery, do not accept it. Ask the delivery agent to note the refusal and return it
- —If damage is noticed after opening, contact us within 48 hours of delivery with clear photographs of the damaged packaging and product
- —WhatsApp us at 9734063366 or email support@trutuff.shoes with your order number and photos
- —We will arrange a replacement or full refund immediately — no delays, no questions
If a delivery attempt fails because no one was available to receive the package:
- —The courier will typically make 2–3 delivery attempts before returning the package to us
- —You will usually receive a call or message from the delivery agent before or after a failed attempt
- —If the package is returned to us, we will contact you to arrange re-delivery. Re-delivery charges may apply
- —If you have provided an incorrect or incomplete address, re-delivery or return charges will be your responsibility
questions?
Our team is available Monday to Saturday, 11AM to 6PM.
