Built to last. Made to protect.

Get in touch with us

Mon – Sat · 11 am to 6 pm IST

Email us

support@trutuff.shoes

Orders, returns, warranty, anything

Write an email

WhatsApp & Phone

97340 63366

Quickest way to reach us

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We're a small team in Siliguri, West Bengal.
No bots, no auto-replies — a real person reads every message.

24 × 7 AI Chatbot Support/ 11 AM – 6 PM Live Customer Care/ Mon – Sat (Live Support Off on Holidays)/ WhatsApp: 97340 63366/ Email: support@trutuff.shoes/ 24 × 7 AI Chatbot Support/ 11 AM – 6 PM Live Customer Care/ Mon – Sat (Live Support Off on Holidays)/ WhatsApp: 97340 63366/ Email: support@trutuff.shoes/

Name *

Email *

Phone / WhatsApp

Order ID / Number *

What's the issue? *

Describe the issue *

Reply within 24 hours
Mon – Sat, 11am – 6pm IST

Name *

Email *

Phone / WhatsApp

Order ID / Number *

Request type *

Reason *

Additional details

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7-day return window from delivery

Name *

Email *

Phone / WhatsApp

Order ID / Number *

Date of Purchase *

Purchased from *

Describe the defect *

Reply within 24 hours
6-month manufacturing warranty

Contact name *

Company / Organisation *

Work email *

Phone / WhatsApp *

Quantity required (pairs) *

Product of interest

Required by (approx.)

Tell us more

Bulk pricing reply within 1 business day
Min. order quantity may apply

Name *

Email *

Phone / WhatsApp

Order ID (if exchanging) *

Date of Purchase (if exchanging)

Product

Current / Old Size

New Size Required

Not sure of your size? Check our Size Guide before selecting.

Anything else we should know?

Reply within 24 hours
Please check size chart before submitting

Before you write

Quick
answers

Shipping time?

5–7 business days across India. Tracking link sent by email on dispatch.

Return window?

7 days from delivery. Shoes must be unused in original packaging. See our Returns page.

Sizing between sizes?

Size up — safety shoe uppers don't stretch. WhatsApp us your foot length in cm and we'll confirm your size.

Bulk / corporate orders?

Yes. Use the Bulk / Trade tab above, or email with subject "Bulk Inquiry". We supply factories, warehouses, construction sites.

When we're around

Hours

Monday – Saturday
11 am to 6 pm IST

Closed Sundays & national holidays. Messages sent outside hours are answered first thing the next business day.

Where we are

Siliguri,
West Bengal

Shipping all across India.

TruTuff Shoes, Lalalajpat Rai Road, Ashrampara, Siliguri, West Bengal - 734001

Fastest route

97340 63366

Usually reply within 4 hours during working hours. Share your order number for order queries.

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