Contact Us

Have a question? Don’t hesitate to contact us.

Most Whatsapp Messages & Emails get a response within 24 hours. Our Customer Support Officer (CSO) heads the Customer Support Team which is open Monday to Saturday, 10am to 6pm. Feel free to contact us with any questions, concerns, or ideas that you have at We love hearing from you because it helps us provide you with products and services you need.

Delivery or Shipping related questions? Please visit this page 

Frequently Asked Questions:

Q: How long will it take to receive my package?
A: It takes 2-3 business days for processing (unless stated otherwise) and 3-7 business days to receive your product. But Due to the Corona Pandemic Shipping might take longer but it would reach you before 15 days from the date of Ordering. We use reputed couriers like XpressBees, Delhivery, Ekart for delivering your products. 

Q: Is Shipping FREE?
A: For majority of Products, shipping is Free. For Bulky products shipping will be added during checkout.

Q: What is the company’s return policy?
A: We will replace all defective units with a new item upon 7 days of shipment arrival. For more information click here

Q: Do you have a phone number I can call?
A: Yes. We’d love to answer your questions. We have a dedicated line wherein we take all your calls within Monday – Saturday from 10am to 6pm (Contact number given on individual product page). In our experience, the best way to inform us or get in touch with us is through Whatsapp or Email. We’ve found that starting with Whatsapp enables us to provide the fastest response. We focus on providing fast and high-quality responses, so you’re always interacting with a human that can help first-hand.

We are located at
TruTuff Shoes
Lalalajpat Rai Road, Ashrampara
Siliguri, West Bengal 

WhatApp – 9734063366 (10am – 6pm | Mon - Sat)